Roto-Rooter of Charleston
Review Summary
Roto-Rooter of Charleston receives consistently positive reviews. Customers praise the technicians' professionalism, knowledge, and work ethic. Key highlights include:
- Excellent Service: Technicians are prompt, efficient, and thorough, often going above and beyond to ensure issues are fully resolved.
- Positive Customer Experience: Customers appreciate the ease of booking, communication (text confirmations, calls before arrival), and the technicians' willingness to explain the issues and answer questions.
- Professionalism and Friendliness: Technicians are described as polite, friendly, and respectful of customers' homes and finances.
- Reliable and Trustworthy: Customers express satisfaction with the quality of work and the company's commitment to standing by their work, including free follow-up visits when needed.
- Reasonable Pricing: Customers find the pricing to be fair.
Reviews
View All on Google4.9
(1836 reviews)
Lyn Swan
Bryan was polite ,explained what was he was going to do and was very determined to fix the leak ( which presented a challenge due to age of pipes ) he assured me he would not leave it unfixed. Great work ethic. Nice to witness this young man ‘s work. James had been early the week before and fixed other issue and was excellent , as well. Both were prompt and called when on the way.
Stephanie Warren
Always the best! I must say how wonderful the team at Roto Rooter is! From the ease of booking an appointment online, text confirmations, and a call when they are on the way, they couldn’t make it any easier. I loved my service provider. He was extremely knowledgeable and didn’t mind me peppering him with questions and hovering over him as he worked. He showed me the issue and was able to correct it on the spot! I always feel like a VIP customer when they come out so if y’all want a company that cares about you and stand by their work I highly recommend you call Roto Rooter!
Eric Betsko
Excellent service for a weekend issue. Mike was incredibly professional, helpful, and friendly. He was at my house within 30 minutes and fixed the problem. Would recommend and use again..
Patti Simmons
Rico, with Roto Rooter, was hard working, knowledgable, explained the situation, paid attention to details ie: timeliness and cleanliness as he was right on time arriving at my home and was careful when coming in or out of my home not to track dirt etc., left nothing behind in the work area. i have worked with other companies and have found Roto Rooter to be high qualified and respectful of people's finances. i will continue to Roto Rooter in the future.
Taso Chakeris